Flat rate postage charge of $7.00 on orders below AUD$120.00. We offer free delivery on local purchases of AUD $120.00 and above. Dispatch within 1-2 working days of the order being placed.
New Zealand Delivery
Flat rate postage charge of $12.00 for all orders below AUD $120.00. We offer free delivery on New Zealand purchases of AUD $120.00 and above. Dispatch within 1-2 working days of the order being placed.
Dispatch within 2-3 working days of the order being placed.
Please note for international orders: Silvergrey is not responsible for any duties, customs or tax that may be incurred in the country of delivery.
Silvergrey does not accept responsibility for delays in delivery due to unforeseen circumstances (eg natural disaster, strikes etc). All colours of garments are reproduced as accurately as possible, however a slight variation may occur in colour and size specification. Colours may appear slightly different via the website due to computer picture resolution and individual monitor settings. Silvergrey reserves the right to cancel orders at which time we will notify this by email. We will refund the monies paid using the original method received.
Returns & Replacements
We are happy to exchange or refund your purchase should you not be entirely satisfied with your goods. Exchanges/refunds will only be given providing the items have not been worn, washed or damaged and are returned in their original condition with tags attached. For refunds we will credit you for the payment you made, postage costs are not refundable (unless the goods are faulty) . Return postage costs are the responsibility of the customer. If an incorrect address is provided postage costs will not be covered by Silvergrey. Silvergrey is not responsible for return packaging should they not reach us. Please retain your proof of postage.
We must be notified of your wish to exchange products or receive a refund, within 7 days of the purchase date (via email at firstname.lastname@example.org). Goods must be send and received by Silvergrey within 14 days of the purchase date please enclose the attached form in the parcel.